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FAQ

 

Payment Terms

What methods of payments are acceptable?

We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express. If you are an existing customer & have payment terms us, please remit payment to below address:

Packaging Material Direct, Inc.
30405 Solon Rd, Suite #9,
Cleveland, OH-44139

 

Volume Pricing

Is there a minimum order size?

 

Order Security

Is this website secure?

Certainly! All credit card payment orders are 100% secured through encrypted SSL Technology i.e. VeriSign & Paypal.com. We do not maintain database of credit card numbers and names. Lastly, we don’t share personal information that will harm you. The only information we share is your name, and address with FedEx or any other carrier for shipping purposes.

While ordering over the phone, we process your credit card information via PayPal and for security purposes, we make sure no account details are saved otherwise. It’s our goal to protect and uphold all privacy policy laws.

 

Invoice/Order Notice

When will I receive my invoice or order notice?

Since we ship orders within 48 business hours, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 440-914-0530 with the order number and the Invoice could be emailed out to you upon request.

 

Have Coupon Codes?

How do I redeem the coupon code?

Coupon codes are only valid for orders that are placed on our website. These discounts will not be honored if the order is placed over the phone or fax. You may redeem your coupon by providing the code within the designated box before you check out. We encourage our customers to subscribe to our newsletters for the most updated information regarding our deals as well as coupon codes.