We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express. If you are an existing customer & have payment terms us, please remit payment to below address:
Packaging Material Direct, Inc.
30405 Solon Rd, Suite #9,
Cleveland, OH-44139
Volume Pricing
Is there a minimum order size?
Order Security
Is this website secure?
Certainly! All credit card payment orders are 100% secured through encrypted SSL Technology i.e. VeriSign & Paypal.com. We do not maintain database of credit card numbers and names. Lastly, we don’t share personal information that will harm you. The only information we share is your name, and address with FedEx or any other carrier for shipping purposes.
While ordering over the phone, we process your credit card information via PayPal and for security purposes, we make sure no account details are saved otherwise. It’s our goal to protect and uphold all privacy policy laws.
Invoice/Order Notice
When will I receive my invoice or order notice?
Since we ship orders within 24 business hours, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 440-914-0530 with the order number and the Invoice could be emailed out to you upon request.
Have Coupon Codes?
How do I redeem the coupon code?
Coupon codes are only valid for orders that are placed on our website. These discounts will not be honored if the order is placed over the phone or fax. You may redeem your coupon by providing the code within the designated box before you check out. We encourage our customers to subscribe to our newsletters for the most updated information regarding our deals as well as coupon codes.
Shipping Policy/Pricing
What are your Shipping/Delivery terms?
Free Shipping on all Industrial Products.
Free Shipping on all Medical Products that total $149.99 and up.
Free Shipping on all Safety Supplies Products.
All orders ship via USPS or via FedEx SmartPost, FedEx Home Delivery, FedEx Ground within 24 business, from the time the orders are placed.(Selection of Shipping Method is the Shipper’s prerogative)
Orders > $ 650 ships with Freight LTLs within 48-72 hours, from the time the orders are placed.
For expedited shipping please call us at 1-800-456-2467.
We ship anywhere in the continental of United States.
For shipment of orders outside of the continental United States, (Hawaii, Alaska, Puerto Rico) please contact us @ 1-800-456-2467 to get shipping quotes.
Order Tracking
How can I track my order?
There are multiple ways to track your orders: -
PackagingSuppliesBymail.com will email a shipment confirmation notification for all orders that ship via FedEx, USPS or LTL (Less than Truckload: Pallet Orders). This email contains all the information necessary to track your shipment.
Order can be tracked on our website as well with Order Id, Email Address or Tracking No.
Or simply call our customer service department @ 1-800-456-2467, and one of our representatives will be happy to help you.
Receiving Your Order
When will I receive my order?
The orders typically ship via FedEx SmartPost. FedEx Home Delivery, FedEx Ground, USPS, or LTL. It usually takes anywhere from 2 - 5 business days for the delivery of your package. View Map. For overnight express please call us at 1-800-456-2467 and we can ship accordingly.
Business days in transit from: SOLON, OH 44139
Return Policy
What is your return policy?
If the product arrives damaged, or has been opened or an error has been made in shipping, please notify us immediately so that we may ship you the correct item. PackagingSuppliesBymail.com cannot accept returns on custom manufactured item as well as printed items unless the items manufactured are defective or an error has been made in production. For the item to be returned you need to call or email us so that we can provide you with an authorization code. No return will be accepted without prior authorization.
If you decide that you want to return the product for any reason other than the above, we will provide you with an authorization code & the buyer is responsible for return shipping charges.
Please Note: Order must be returned in its original packaging within 30 days of shipment received.
Registration/Open New Account
How do I register and open a PSBM account?
First click on Log In, located at the topright side of the page.
Next fill out all necessary requested information.
Lastly, click the save tab at the bottom of the screen. Your registration is now complete!
Forgot Password/User Name
What if I forget my password or user name?
If you forget your password or user name, please contact us at 440-914-0530 and we will gladly assist you!
How can I learn information regarding your products?
You can learn more specifics about our products including application, variations, and customization by clicking on our Blog tab located at the bottom of the home page. Also once you click on any of the selected product tabs, general descriptive information is available about that product.
Here is a list of our Blogs:
Aisle Marking Tape
Amber Ziplock Bags
Aluminum Foil Tape
Duct Tape
E Z Tear Tape
Electrical Tape
Filament tape
Flatback tape
Gloves
Hang Hole Bag
Kraft Bubble Mailers
Poly Bubble Mailers
Poly Mailers
Shipping Mailers
Packing Tape
Poly Bag tape
Pre-Stretch Film
Slider Bags
Strapping Tape
Stretch Wrap
White Block Ziplock Bags
Colored Carton Sealing Tape
Ziplock Bags
Gummed Tape
For questions regarding the thickness of our Stretch Wrap Film, please refer to our Conversion Chart
Conversion Chart
Gauge
Mil
Micron
Millimeter
Inch
45
45
11.3
0112
0004
50
50
12.5
0127
0005
55
55
13.8
0137
0005
60
60
15
0152
0006
63
63
15.8
0157
0006
65
65
16.3
0162
0006
70
70
17.5
0175
0007
75
75
19
.0190
0007
80
80
20
0203
0008
90
90
23
0228
0009
100
1.0
25
0254
0010
110
1.1
27.5
0275
0011
120
1.2
30
0304
0012
150
1.5
38
0380
0015
Your Input
How can we better serve you?
Your feedback is important to us. This section invites you to give us your input about our products and service and help us build a stronger business network relationship.
Also, be sure to connect with us on Facebook, Twitter and LinkedIn for up-to-date information on PSBM!
