1-800-456-2467

FAQ

 

Payment Terms

What payment methods are acceptable?

We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express. We also accept PayPal.

If you are an existing customer & have payment terms with us, please submit payment to the address below:

Packaging Material Direct, Inc.
30405 Solon Rd, Suite #9,
Cleveland, OH-44139

 

Sales Tax

When is sales tax collected?

Tax is determined by your Shipping Address. PackagingSuppliesByMail is required to charge tax on all orders shipped to the following states:

  • OH

Due to recent changes with tax laws, more states will be added as/when required.

We are tax exempt. Can we apply for a tax-exempt account?

Yes! If you qualify for tax exempt status, your customer account can be excluded from tax calculations while placing orders. Please email your tax exemption certificate as an attachment to:

customerservice@packagingsuppliesbymail.com

In the email body, remember to mention your account username and/or the email address that you use to sign in.

Upon approval of your documentation, we will enable your account for tax exempt status, and you will no longer see a tax charge while checking out. To check on the status of your application, contact a customer service representative at 1-800-456-2467.

 

Volume Pricing

Is there a minimum order size?

No—there is not a minimum order quantity.

 

Order Security

Is the PackagingSuppliesByMail website secure?

Of course! All credit card payment orders are encrypted with SSL and are 100% secured. We do not keep credit card numbers or names on file.

While ordering over the phone, a customer service representative will process your credit card directly into our secured system. It’s our goal to protect our customers and uphold privacy policy laws.

 

Invoice/Order Notice

When will I receive my invoice or order notice?

Since we ship orders within 2 business days, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 440-914-0530 with the order number. An invoice can be emailed to you upon request.

 

Have Coupon Codes?

How do I redeem a coupon code?

Coupon codes are only valid for orders placed on our website. Discounts will not be honored if the order is placed over the phone or fax.

Redeem your coupon by providing a code within the designated box before you check out. We encourage customers to subscribe to our newsletter for current deals and coupon codes.