We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express. We also accept PayPal.
If you are an existing customer & have payment terms with us, please submit payment to the address below:
Packaging Material Direct, Inc. 30405 Solon Rd, Suite #9, Cleveland, OH-44139
Sales Tax
When is sales tax collected?
Tax is determined by your Shipping Address. PackagingSuppliesByMail is required to charge tax on all orders shipped to the following states:
OH
Due to recent changes with tax laws, more states will be added as/when required.
We are tax exempt. Can we apply for a tax-exempt account?
Yes! If you qualify for tax exempt status, your customer account can be excluded from tax calculations while placing orders. Please email your tax exemption certificate as an attachment to:
customerservice@packagingsuppliesbymail.com
In the email body, remember to mention your account username and/or the email address that you use to sign in.
Upon approval of your documentation, we will enable your account for tax exempt status, and you will no longer see a tax charge while checking out. To check on the status of your application, contact a customer service representative at 1-800-456-2467.
Volume Pricing
Is there a minimum order size?
No—there is not a minimum order quantity.
Order Security
Is the PackagingSuppliesByMail website secure?
Of course! All credit card payment orders are encrypted with SSL and are 100% secured. We do not keep credit card numbers or names on file.
While ordering over the phone, a customer service representative will process your credit card directly into our secured system. It’s our goal to protect our customers and uphold privacy policy laws.
Invoice/Order Notice
When will I receive my invoice or order notice?
Since we ship orders within 2 business days, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 440-914-0530 with the order number. An invoice can be emailed to you upon request.
Have Coupon Codes?
How do I redeem a coupon code?
Coupon codes are only valid for orders placed on our website. Discounts will not be honored if the order is placed over the phone or fax.
Redeem your coupon by providing a code within the designated box before you check out. We encourage customers to subscribe to our newsletter for current deals and coupon codes.
Shipping Policy/Pricing
What are your Shipping/Delivery Policies?
Free Shipping on all Industrial Products.
Free Shipping on all Safety Supplies.
Free Shipping on all Medical Products that total $149.99 and up.
All orders ship via USPS, UPS Ground, UPS SurePost, or LTL on the same day when placed before 2:00 p.m. Eastern Standard Time. Selection of Shipping Method is ultimately the shipper’s choice.
For expedited shipping please call us at 1-800-456-2467.
We ship anywhere in the continental United States.
For shipment orders outside the continental United States, (Hawaii, Alaska, Puerto Rico) please contact us at 1-800-456-2467 to get shipping quotes.
Order Tracking
How can I track my order?
There are multiple ways to track your orders—please see below.
PackagingSuppliesBymail.com will email a shipment confirmation notification for all orders that ship via USPS, UPS Ground, UPS SurePost, or LTL (Less than Truckload: Pallet Orders). This email contains all the information necessary to track your shipment.
Orders can be tracked on our website with an Order Id, Email Address or Tracking No.
Simply call our customer service department at 1-800-456-2467. One of our representatives will be happy to help you!
Receiving Your Order
When will I receive my order?
The orders typically ship via UPS Ground, UPS SurePost, USPS, or LTL. It usually takes anywhere from 2 - 5 business days for the delivery of your package. View Map Below. For overnight express, please call us at 1-800-456-2467 to place your order and we can ship accordingly.
Business days in transit from: SOLON, OH 44139
Return Policy
Returns must be within 30 days of purchase and in original packaging.
Customer is responsible for shipping costs on returns unless a shipping error or quality issue has occurred. Restocking fee of 20% will be applied.
Refunds for returns are not initiated until PackagingSuppliesByMail receives items back in the warehouse.
PackagingSuppliesByMail does not accept exchanges.
Registration/Open New Account
How do I register and open a PackagingSuppliesByMail account?
First click on Log In, located at the top right side of the web page.
Hit the "Create An Account" button under New Customers.
Next, fill out all necessary requested information.
Hit the "Create An Account" button after filling out your information.
Your registration is now complete! Login before purchasing materials at PackagingSuppliesByMail.com.
Forgot Password/User Name
What if I forget my password or username?
Click the "Forgot Your Password" link under the login information. You will be directed to put your email in to retrieve your forgotten password. A reset link should be sent to this email address within a couple minutes.
For further help, please contact 440-914-0530 and we will gladly assist you!
Your Input
How can we better serve you?
Your feedback is important to us. This section invites you to give us your input about our products and service. We hope to build a stronger business with your advice.
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