FAQ

Ordering Purchasing

1.  Payment Terms

What methods of payments are acceptable?

We accept all major credit cards which include: Visa, MasterCard, Discover, and American Express. If you are an existing customer,please remit payment to below address:

Packaging Material Direct, Inc 
30405 Solon Road, Suite #9

2. Volume Pricing

Is there a minimum order size?

No.

3. Order Security

 Is this website secure?

Certainly! All credit card payment orders are 100% secured through encrypted SSL Technology i.e. VeriSign & Paypal.com. We do not maintain database of credit card numbers and names. Lastly, we don’t share personal information that will harm you. The only information we share is your name, and address with UPS or any other carrier for shipping purposes.
Through phone ordering, we process credit card information with PayPal through also a secure method. Next, we completely destroy your personal information instantly. It’s our goal to protect you the customer, and uphold all privacy policy laws.

4. Invoice/Order Notice

When will I receive my invoice or order notice?

Since we ship orders within 24 hours, invoices and order acknowledgements will be emailed accordingly. If you don’t handle transactions by way of email, invoices will be physically mailed once the order is shipped from our warehouse.

5. Have Coupon Codes?

How do I redeem the coupon code?

Coupon codes are only valid for orders that are placed on our website. These discounts will not be honored if the order is placed by phone or fax order. You may redeem your sales code by entering the coupon code within the designated box before you check out your shopping cart. We encourage our customers to subscribe to our newsletters for the most updated information regarding our deals as well as coupon codes.

Shipping/Delivery

6. Shipping Policy/Pricing

What are your Shipping/Delivery terms?

• Free Shipping on all Industrial Products
• Free Shipping on all Medical Products that total $149.99 and up
• All orders ship via USPS, UPS Ground or Freight LTL within 24 hours of the time it was placed.
• Orders will be delivered to the customer within 2 - 5 business days.
• For expedited shipping please call us at 440-914-0530
• We ship anywhere in the continental United States
• For shipment of orders outside of the continental United States, (Hawaii, Alaska, Puerto Rico) please contact us

7. Order Tracking

How can I track my order?

There are two ways to track your orders:-

1) PackagingSuppliesBymail.com will email a shipment confirmation notification for all orders that ship via UPS, USPS or LTL(Less than Truckload: Pallet Orders). This email contains all the information necessary to track your shipment.
2) Or simply call our customer service department at 440-914-0530, and one of our representatives will be happy to help you.

Please see below FedEx Services and Transit Summary:

8. Receiving Your Order

When will I receive my order?

The orders typically ships via UPS Ground, USPS, or LTLthe same day or the day after the order is placed. It usually takes anywhere from 2 - 5 business days to receive your product. (View Map). For overnight express please call us at 440-914-0530 and we can ship accordingly.

Merchandise Return Policy

10. Return Policy

What is your return policy?

If the product arrives damaged, or has been opened or an error has been made in shipping, please notify us immediately so that we may ship you the correct item. PackagingSuppliesBymail.com cannot accept returns on custom manufactured item as well as printed items unless the items manufactured are defective or an error has been made in production. For the item to be returned you need to call or email us so that we can provide you with an authorization code. No return will be accepted without prior authorization.

If you decide that you want to return the product for any reason other than the above, we will provide you with an authorization code & the buyer is responsible for return shipping charges.

Please Note: Order must be returned in its original packaging within 30 days of shipment received.

My PSBM Account

11. Registration/Open New Account

How do I register and open a PSBM account?

1. First select the Register tab at that is located on our home page at the top of the screen.
2. Next fill out all necessary requested information.
3. Lastly, click the save tab at the bottom of the screen. Your registration is now complete!

12. Forgot Password/User Name

What if I forget my password or user name?

If you forget your password or user name, please contact us at 440-914-0530 and we will gladly assist you!

Product Information

13. Product Information/Blogs

How can I learn information regarding your products?

You can learn more specifics about our products including application, variations, and customization by clicking on our Blog tab located at the top of our home page. Also once you click on any of the selected product tabs, general descriptive information is available about that product.
Here is a list of our Blogs:

• Aisle Marking Tape
• Amber Ziplock Bags
• Aluminum Foil Tape
• Duct Tape
• E Z Tear Tape
• Electrical Tape
• Filament tape
• Flatback tape
• Gloves
• Hang Hole Bag
• Kraft Bubble Mailers
• Poly Bubble Mailers
• Poly Mailers
• Shipping Mailers
• Packing Tape
• Poly Bag tape
• Pre-Stretch Film
• Slider Bags
• Strapping Tape
• Stretch Wrap
• White Block Ziplock Bags
• Colored Carton Sealing Tape
• Ziplock Bags
• Gummed Tape

For questions regarding the thickness of our Stretch Wrap Film, please refer to our Conversion Chart

Conversion Chart

Customer Feedback/Questions

15. Your Input

How can we better serve you?

This section invites you the customer to give us your input about our products and service, answer any questions you may have, and build a stronger business network relationship.
Also, be sure to connect with us on Facebook, Twitter and LinkedIn for up-to-date information on PSBM! 

Follow Us :