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General Questions
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1. How do I contact PackagingSuppliesBymail.com?
PackagingSuppliesByMail.com
76 Sawmill Creek Trail
Saginaw, MI 48638
Email :-
For Orders :- orders@packagingsuppliesbymail.com
For Inquiry :- sales@packagingsuppliesbymail.com
Phone :- 989-482-8400
Fax:- 989-393-5910
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2. What are your business hours?
Our regular business hours are Monday thru Friday, 8:00 am to 5:00 pm, Eastern Standard Time.
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3. Where are you located?
PackagingSuppliesBymail.com
76 Sawmill Creek Trail,
Saginaw, MI 48638 -
4. Do you have a catalog?
No. PackagingSuppliesBymail.com, all of our products and prices are available on our website. If you have any questions regarding product availability, call our customer service department at: 989-482-8400 or email us at sales@packagingsuppliesbymail.com
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5. Who is PackagingSuppliesBymail.com ?
PackagingSuppliesBymail.com is an Internet based packaging and shipping supplies supplier.
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Ordering Related
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6. Is there a minimum order size?
At packagingsuppliesbymail.com there is no minimum order size.
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7. Can I order custom items?
No. Please call to check.
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8. How long will it take to receive my order?
The orders typically ships via UPS Ground the same day or the day after the order is placed. It usually takes anywhere from 2 - 5 business days to ship. For overnight express please call us at 989-482-8400 and we can ship accordingly.
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9. How much will it cost to ship my order?
Orders are shipped through UPS Ground. This charge is based on weight and can be automatically calculated through our shopping cart.
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10. How can I pay for my order?
PackagingSuppliesBymail.com accepts payment though Paypal, Google Checkout & Visa, MasterCard, Discover, and American Express credit cards. If you would like to apply for credit with us, please call our customer service department at 989-482-8400 or email us at orders@packagingsuppliesbymail.com.
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11. Do you offer price discounts?
Yes, we understand for very large volumes we may offer discounted prices. This is determined on product-by-product basis. For more information on discounted pricing please call us at 989-482-8400 or email us at sales@packagingsuppliesbymail.com
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12. What is your price for a large quantity order (usually 8 or more cases)?
Please call 989-482-8400 or email us sales@packagingsuppliesbymail.com to receive volume pricing.
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Security Related
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13. Is my order secure?
Yes. All orders are 100% secured through encrypted SSL Technology i.e. Verisign. We have taken every necessary step to protect your personal information.
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14. Do you store credit card numbers?
No. PackagingSuppliesBymail.com does not maintain a database of credit card numbers and names.
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15. Do you share my email address with any other company?
No. Our policy indicates that we do not share personal information of our valuable customers. Only the information is shared with UPS or any other carrier for shipping purposes.
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Shipping Related
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16. What is your shipping policy?
PackagingSuppliesBymail.com ships all orders pre-paid and charges you for the shipping. All shipping charges are final, and are not estimates. You will not be charged any additional amounts after your order is finalized.
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17. How can I track my order?
There are two ways to track your orders:-
1) PackagingSuppliesBymail.com will email a shipment confirmation notification for all orders that ship via UPS. This email contains all the information necessary to track your shipment.
2) Simply call our customer service department at 989-482-8400, and one of our representatives will be happy to help you. -
18. Is overnight shipping available?
Yes. Please call our sales representative to schedule overnight shipping
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